SEC-QR is a mobile application designed to remove friction from ATM incident reporting. By scanning a secure QR code displayed on or near an ATM, users can submit an issue report in under a minute—without phone calls, queueing, or repeated explanations. Each report is automatically linked to the correct machine, ensuring the right information reaches the right team immediately.

The app guides users through a clear, structured reporting process. Issues such as cash not being dispensed, suspected fraud, vandalism, or physical damage can be logged quickly, with optional photo evidence added directly from the phone. This improves accuracy while reducing operational delays for both merchants and operators.

For branch staff and retailers, SEC-QR replaces traditional call-centre reporting with a fast, consistent digital alternative. There is no need to locate terminal IDs or verbally describe faults—SEC-QR captures everything required in one submission, reducing disruption during busy trading hours.

Engineers benefit from improved visibility before attending site. Submitted images allow issues to be assessed remotely, meaning the correct tools and parts can be taken on the first visit. After completion, engineers can upload repair images, strengthening audit trails and service reporting.

SEC-QR also supports security teams and law enforcement by enabling fast reporting of suspicious devices or activity, with crime reference numbers recorded where appropriate. Estate owners gain clearer oversight through consolidated reporting, analytics, and optional integration with existing systems via API.

Download the SEC-QR Overview

Download a concise PowerPoint overview explaining SEC-QR functionality and benefits.